Voyago — Flight & Tour Booking Platform
An online flight & tour booking system built by Phúc Khang
Overview
Voyago is a product Phúc Khang built himself, modelled on an online travel agency selling flights and tours. Customers go through the whole journey: search → choose a fare → hold a seat → pay → receive the ticket. Seats are held for a set time so two people can never buy the same seat; cancellations and refunds are handled automatically by policy; and the operations team follows orders and flights live in the admin panel. It is the foundation a ticket agent, tour operator or coach company needs to sell seats online.
Problem Statement
When many people book the same trip at once, seats can be sold twice or left stuck because someone held a seat and never paid. The system had to update seat availability for everyone at the same time, return seats automatically when an order passes its payment deadline, and refund transparently by policy — all without staff stepping in by hand.
User Interface
My Process
Booking & time-limited seat holds
Built the main booking flow: search, fare selection, seat hold and ticket issuance. Seats are held on a countdown; if the customer does not pay in time, the system releases the seat for someone else to buy.
Automatic cancellation & policy-based refunds
Unpaid orders are cancelled automatically and refunds follow the set policy; every change in an order's status is recorded for checking and shown clearly to the customer.
Live operations dashboard
Order and flight status is pushed straight to the admin panel in real time, so the operations team always knows how many seats are left and who has just booked.